Privacy Policies

The Green Flame
Effective Date: 07/02/2025

At The Green Flame, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or interact with us in any way. By using our services, you agree to the terms of this policy.

1. Information We Collect

We collect various types of personal information to improve our services and enhance your shopping experience, including:

• Personal Identifiable Information (PII): Name, email address, phone number, shipping and billing addresses, and payment details.

• Account Information: If you create an account, we collect login credentials and preferences.

• Transaction Details: Purchases, order history, and payment information.

• Device and Usage Data: IP address, browser type, device information, and website activity collected via cookies and analytics tools.

• Communications: Emails, messages, or customer service interactions.

2. How We Use Your Information

We use the information collected for various purposes, including:

• Processing and fulfilling orders, including shipping and delivery.

• Providing customer support and responding to inquiries.

• Improving our website, services, and product offerings.

• Sending promotional offers, newsletters, and updates (you can opt out anytime).

• Complying with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal data. However, we may share your information with third parties in the following circumstances:

• Service Providers: Payment processors, shipping carriers, and marketing platforms to facilitate our services.

• Legal Compliance: If required by law, legal process, or governmental request.

• Business Transfers: If we are involved in a merger, sale, or acquisition, your information may be transferred.

4. Data Security

We implement security measures to protect your personal information, including encryption, secure payment processing, and restricted access to sensitive data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access and Correction: Request access to or correction of your personal information.

• Opt-Out: Unsubscribe from marketing communications at any time.

• Data Deletion: Request the deletion of your personal data (subject to legal obligations).

• Cookies: Manage your cookie preferences through browser settings.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

The Green Flame
contacts

info@thegreenflamecandles.com.au

0416585873 (leave message)

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.