Shipping & Returns

Shipping Policy

Effective Date: 07/02/2025

At The Green Flame Candles, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the delivery of our products.

1. Order Processing Time

• All orders are processed within 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Domestic Shipping Rates and Estimates

• Standard Shipping: Flat rate of $10 for orders under $70; free shipping for orders over $70."

• Express Shipping: coming soon

3. International Shipping

• We currently do not offer international shipping.

4. Shipping Confirmation and Order Tracking

• You will receive a shipping confirmation email with a tracking number once your order has shipped.

5. Delivery Delays

• Delivery delays can occasionally occur due to unforeseen circumstances. We will notify you promptly if there are significant delays.

6. Damages

• If your order arrives damaged, please contact us immediately at info@thegreenflamecandles.com.au with your order number and a photo of the item's condition. We will address these on a case-by-case basis.

7. Questions

• If you have any questions concerning our shipping policy, please contact us at info@thegreenflamecandles.com.au .

Return & Refund Policy

Effective Date: 07/01/2025

At The Green Flame Candles, we want you to be delighted with your purchase. If you're not completely satisfied, we're here to help.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Timeframe: You have 7 days from the date of purchase to initiate a return.

2. Return Process

• To initiate a return, please contact us at info@thegreenflamecandles.com.au with your order number and reason for return. We will provide instructions on how to return your item.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-5 days.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@thegreenflamecandles.com.au .

5. Shipping Costs for Returns

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Non-Returnable Items

• Gift cards

• Any beauty product such as on skin perfume

7. Contact Us

• If you have any questions about our Return & Refund Policy, please contact us at info@thegreenflamecandles.com.au .

By purchasing from The Green Flame Candles, you acknowledge that you have read and agree to our Shipping and Return & Refund Policies.

Note: These policies are provided as a general guideline. It's important to tailor them to your specific business practices and ensure compliance with local laws and regulations.